On a machine with a wired connection direct to the router, bring up a command prompt as administrator.
#HANDY NOTE INTO CARBONITE HOW TO#
If you're not sure how to run tracert on Windows:ġ. However, Carbonite was hosing performance between the router and the ONT, and ALL my devices suffered from the slowdown.
I was quick to assume that it was Verizon's fault. In my case, it was Carbonite as it tried to back up large TIFF files.īecause all of the devices on my network (including the Video on Demand feature on my set top cables boxes) experienced the slowdowns at the same time, I made the mistaken assumption that the problem was upstream of my devices: either at the router, the ONT, or the network coming into my house. Then, again while running tracert, I stopped various suspect processes and applications on that machine until I found the one that was causing the problem. By running traceroute (I have a Win 7 machine, so it's actually "tracert") to the Google DNS servers (8.8.8.8) while systematically disconnecting my machines from the network, I was able to determine that one of my computers was causing the problem. I was dreading the usual futile call(s) to Verizon support, so I was determined to rule out as many things as possible before calling them. I've seen a bunch of other posts here from people beating their heads against the wall over intermittent Internet slowdowns and outages, so I figured I would post my experience. I've just spent several hours of quality time with my home FIOS network, trying to track down intermittent network slowdowns and outages, and the culprit in my case turned out to be:
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